Sales Policy for Xylamavel

Effective Date: November 28, 2024

Welcome to Xylamavel, your trusted partner for premium, safe, and educational toys for children. Our goal is to provide families with high-quality, engaging products that promote creativity, learning, and fun for young minds. By making a purchase on our website, you are agreeing to the terms and conditions outlined in this Sales Policy. Please take the time to read through our policy to ensure a smooth and satisfactory shopping experience.

1. Ordering and Payment

At Xylamavel, we accept orders placed through our official website at https://xylamavel.com. Our online store is available 24/7, allowing you to place orders at your convenience. All payments for products purchased on our site must be completed at the time of checkout using the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

Once your payment is processed successfully, you will receive an order confirmation via email with your order details. Please ensure that the payment information provided is accurate and up to date to avoid delays in processing your order.

2. Product Availability

While we strive to maintain a wide selection of products on our website, availability is subject to change based on demand and stock levels. If an item is out of stock after you place an order, we will notify you as soon as possible and provide options for backorders, substitutions, or refunds. Xylamavel reserves the right to cancel any order due to inventory discrepancies or any other reasons at our discretion.

3. Shipping and Delivery

We offer reliable and efficient shipping services to ensure that your products arrive in a timely manner. Delivery options and shipping rates are calculated during checkout based on the destination and weight of the items.

Shipping Locations: We currently ship to customers within the United States. International shipping may be available upon request and subject to additional fees. Please contact us at [email protected] for more details on international shipping options.

Processing Time: Orders are typically processed within 1-2 business days. During busy seasons or special promotions, processing time may take longer. Once your order has shipped, you will receive tracking information via email to track the status of your shipment.

Shipping Costs: Shipping fees will be calculated during checkout based on the size, weight, and destination of your order. We often offer free shipping promotions on select products or for orders over a certain amount, so be sure to check our website for ongoing discounts.

4. Returns and Exchanges

We want you to be fully satisfied with your Xylamavel purchase. If for any reason you are not happy with your product, we offer a 30-day return policy from the date of purchase.

Eligibility for Returns:

  • Products must be in their original, unused condition with all packaging intact.
  • Certain items such as personalized products or opened toy sets may not be eligible for returns due to health and safety regulations.

To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. After approval, we will provide you with instructions on how to return the product. Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.

Refund Process: Once your return is processed and inspected, we will issue a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank’s processing times.

5. Pricing and Discounts

Xylamavel reserves the right to adjust pricing at any time without prior notice. However, the price at the time of purchase will remain fixed for your order. Occasionally, we offer special promotions, discounts, and limited-time offers through our website or email newsletters. To stay updated on these offers, we encourage you to subscribe to our newsletter.

Discount Codes: If you have a discount code, please enter it during checkout. The discount will be applied to eligible products before tax and shipping fees. Note that only one discount code can be used per order.

6. Customer Support

If you have any questions or need assistance, our customer support team is here to help! You can reach us through the following contact methods:

  • Phone: 678-856-7416
  • Email: [email protected]
  • Address: 4834 Edington Drive, Norcross, Georgia, United States

We strive to respond to all inquiries within 1-2 business days. Your satisfaction is important to us, and we are committed to providing top-notch service.

7. Privacy and Security

We value your privacy and are committed to safeguarding your personal information. When making a purchase on our website, we collect essential data to process your order, including your name, shipping address, email, and payment information. We use secure encryption methods to protect your payment details, and we will never share your personal information with third parties without your consent, except where necessary to fulfill your order.

8. Limitation of Liability

Xylamavel will not be held liable for any damages arising from the use of our products beyond their intended purpose. We recommend following all safety guidelines and age recommendations when using our toys. In case of any product defects or safety concerns, please reach out to our customer support for assistance.

9. Changes to the Sales Policy

Xylamavel reserves the right to update or modify this Sales Policy at any time without prior notice. All updates will be effective immediately upon posting on our website. Please check back periodically to ensure you are familiar with our most current terms.

For further information or assistance, feel free to contact us via email at [email protected] or call 678-856-7416.

Xylamavel
4834 Edington Drive
Norcross, Georgia, United States
Website: https://xylamavel.com